Privacy Policy
Effective date: October 24, 2026
Last updated: October 30, 2026
This Privacy Policy explains how Mobile Computer Repair (“we”, “us”, “our”) collects, uses, shares and protects personal information when you visit mobilecomputerrepair.com (the “Site”), contact us, or use our computer repair and IT services. It also explains the choices and rights you have, including rights available to California residents.
By using the Site or contacting us, you acknowledge that you have read this policy. If you do not agree with it, please do not submit personal information through the Site.
1. Who we are
The Site is operated by Mobile Computer Repair, which provides onsite computer repair and IT services to homes and businesses in Los Angeles, the San Fernando Valley and Thousand Oaks.
Address: 21800 Burbank Blvd, Woodland Hills, CA 91367
Phone: 818-704-7588
Email: info@mobilecomputerrepair.com
2. Information we collect
a. Information you give us
- Service request form: your name, phone number, email address, the ZIP code of the service location, your preferred contact method, whether the request is for a home or business, the service you need, your device or system, a description of the problem, your preferred appointment time, any file you choose to attach, and your agreement to be contacted.
- Newsletter sign-up: your email address.
- Calls, emails, texts and in-person visits: the information you share with us when you contact us or meet our technicians, such as your name, contact details, service address, details about your devices and the problems you are having, and billing information needed to complete your service.
Please do not include passwords, PINs, account logins, payment card numbers or Social Security numbers in the Site’s forms. If we need access credentials to perform a service, we will arrange that with you directly.
b. Information collected automatically
- Server and security logs: our hosting provider records technical details of each visit, such as your IP address, browser type, device type, referring page, the pages requested and the date and time, to deliver the Site, keep it secure and prevent abuse.
- Site performance measurement: our hosting provider, GoDaddy, runs scripts on the Site that measure page loading speed and how pages are used (for example page views and clicks), together with basic device and browser information such as screen size.
- Web fonts: the Site loads fonts from Google Fonts, so your browser connects to Google’s servers, which receive your IP address and browser information.
c. Information on devices we service
When we repair, set up or maintain a computer, phone, server or network, our technicians may be able to see files and information stored on it. We access, copy or move your data only as needed to perform the service you requested (for example, to transfer files to a new computer or recover data from a failed drive) and do not use it for any other purpose. We do not review personal files except as required to complete the work. Any temporary copies of your data made to complete a service are deleted once the work is finished and no longer needed.
3. How we use information
- To respond to your requests, provide a diagnosis and price, and schedule and perform services.
- To communicate with you about your request, appointments, service and billing by your preferred method.
- To send our newsletter if you signed up for it. You can unsubscribe at any time.
- To keep business, tax, warranty and accounting records.
- To operate, maintain, secure and improve the Site and our services, and to detect and prevent fraud, spam and abuse.
- To comply with the law, respond to lawful requests, and protect our rights and the rights and safety of others.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects, and we do not use or disclose sensitive personal information for purposes other than providing the services you request.
4. How we share information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have not done so in the past 12 months.
We disclose personal information only in the following situations:
- Service providers that process information on our behalf under obligations to keep it confidential and use it only to provide their services to us:
- GoDaddy: website hosting, content delivery, security and performance measurement.
- Microsoft: business email (Microsoft 365), which receives service requests sent through the Site.
- Google: web fonts used on the Site.
- Other business software and payment providers we use to schedule, track and bill for services.
- Parts suppliers and manufacturers, when needed to order parts or process warranty claims for your device.
- Legal and safety reasons: when required by law, subpoena or court order, or when we believe disclosure is necessary to protect our rights, property or safety, or those of our customers or others.
- Business transfers: as part of a merger, sale or transfer of all or part of our business, in which case the information remains subject to this policy.
- With your consent or at your direction.
We do not share personal information with third parties for their own direct marketing purposes.
5. Cookies, tracking and Do Not Track
The Site does not use advertising cookies or advertising pixels. Our hosting network may set a short-lived security cookie (__cf_bm) that helps distinguish people from automated bots; it expires within about 30 minutes. If you log in to the Site’s administration area, WordPress sets login cookies; regular visitors do not log in. You can block or delete cookies in your browser settings, though some security features may not work properly if you do.
Do Not Track and Global Privacy Control: some browsers send a “Do Not Track” (DNT) signal. Because there is no common standard for DNT, the Site does not respond to it. Because we do not sell or share personal information for advertising, there is nothing to opt out of; if we ever begin such activities, we will honor Global Privacy Control (GPC) signals as a request to opt out.
6. Communications from us
- Service messages: if you request service, we will contact you by phone or email (or by text message if you ask us to) about your request and appointment. These are not marketing messages.
- Newsletter and marketing email: we send these only if you sign up. Every marketing email includes an unsubscribe link, and you can also unsubscribe by emailing us.
- Text messages: we do not send marketing text messages without your prior express written consent. You can reply STOP to any text message to stop receiving them. Message and data rates may apply.
7. Blog comments
If you leave a comment on a blog post, we collect the name, email address and comment you enter, along with your IP address and browser information, which WordPress records to help detect spam. Comments are reviewed by us before they appear on the Site. Your name and comment may be displayed publicly with the post; your email address is never shown. You can ask us to remove a comment you posted at any time.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy:
- Service requests and inquiries that do not lead to service: only as long as needed to respond and follow up, and then deleted.
- Customer, job, warranty and billing records: as long as needed to provide warranty support and to meet tax, accounting and legal requirements.
- Newsletter email addresses: until you unsubscribe.
- Blog comments: for as long as the post is published, unless you ask us to remove your comment.
- Server and security logs: kept by our hosting provider for a limited period according to its own retention practices.
When information is no longer needed, we delete it or make it anonymous.
9. How we protect information
We use reasonable administrative, technical and physical safeguards to protect personal information, including an encrypted (HTTPS) connection on the Site, access to customer information limited to staff who need it, and protected business email. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by law.
10. Your choices and rights
Regardless of where you live, you may contact us to:
- ask what personal information we hold about you;
- ask us to correct information that is inaccurate;
- ask us to delete your information, subject to records we must keep for legal, tax, warranty or security reasons;
- unsubscribe from marketing email or texts.
11. California privacy rights
This section applies to California residents and supplements the rest of this policy. It is provided in line with the California Online Privacy Protection Act (CalOPPA) and, to the extent it applies to us, the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the “CCPA”).
Categories of personal information we collect (in the past 12 months), their sources, and why:
| Category | Examples | Source | Purpose | Disclosed to |
|---|---|---|---|---|
| Identifiers | Name, email, phone, service address or ZIP, IP address | You; your device | Providing service, communication, security | Service providers listed in Section 4 |
| Customer records | Contact and billing details, service history | You | Providing service, records, billing | Service providers; parts suppliers when needed |
| Commercial information | Services requested or purchased | You | Providing service, records | Service providers |
| Internet activity | Pages viewed, clicks, browser and device type | Your device | Operating, securing and improving the Site | Hosting provider (GoDaddy) |
| Approximate location | ZIP code; location inferred from IP address | You; your device | Confirming service area, security | Service providers |
| Files and device content | Files you attach; data on devices we service | You | Only to perform the requested service | Not disclosed except as needed to perform service |
We do not sell or share personal information (including that of anyone under 16), and we do not use or disclose sensitive personal information for purposes that would give you a right to limit its use.
Your rights. California residents may request to:
- Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to;
- Delete personal information we collected from you, subject to legal exceptions;
- Correct inaccurate personal information;
- Opt out of the sale or sharing of personal information (we do not sell or share);
- Not be discriminated against for exercising any of these rights. We will not deny you service, charge you a different price, or provide a different level of service because you made a privacy request.
How to make a request. Email info@mobilecomputerrepair.com with the subject “Privacy Request,” or call 818-704-7588. To protect your information, we will verify your identity by matching information you provide (such as your name, phone number and email address) with our records before fulfilling a request. You may use an authorized agent to make a request on your behalf; we may require written permission signed by you and may ask you to verify your identity directly. We will respond within 45 days, and may extend this by up to another 45 days where permitted by law, in which case we will let you know.
“Shine the Light.” California Civil Code Section 1798.83 lets California residents ask whether we disclose personal information to third parties for their direct marketing purposes. We do not.
12. Children’s privacy
The Site and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
13. Links to other websites
The Site links to other websites, such as our Facebook, X and LinkedIn pages and Google Maps directions. Those sites are operated by others and have their own privacy policies. We are not responsible for their content or privacy practices.
14. Changes to this policy
We may update this policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. If we make material changes, we will provide a more prominent notice before the changes take effect.
15. Contact us
For questions about this policy or to make a privacy request:
Mobile Computer Repair
21800 Burbank Blvd, Woodland Hills, CA 91367
Phone: 818-704-7588
Email: info@mobilecomputerrepair.com